No verification code sent to install messenger

Hi All,

activated Garmin in reach via Garmin explore website. Never got a verification code via sms to simply install messenger app. Got it activated, device working and all good. However still dependent on the messenger app for full use of device. Have tried time and time again to get the sms code but nothing. Without use of the messenger app the device doesn’t work at best capability and just cannot verify this simple app download on iphone.

Any ideas???

Thanks

Top Replies

Garmin-Leslie over 1 year ago +1 verified

Hello! If you are not receiving the verification code from the Messenger app please see the following article Garmin Messenger App Verification Code Not Received . Please either contact product support as…

All Replies

0 Garmin-Leslie over 1 year ago

Hello 4518442 You do not need a verification code in order to install the app. The verification/authentication code request comes after putting in your phone number and information. Have you gotten that far?

0 1290433 over 1 year ago in reply to Garmin-Leslie

I'm having the same problem. The steps I've taken are: install Garmin Messenger App, login to my garmin account when prompted after opening the app, enter my phone number, click 'Next'. And then I'm stuck. It says 'Please enter the verification code sent to..." but I haven't received a code. Tried multiple days. Other SMSs coming through to my phone fine. Thanks for the help.

0 twolpert over 1 year ago

Open a support ticket.

+1 Garmin-Leslie over 1 year ago

Hello! If you are not receiving the verification code from the Messenger app please see the following article Garmin Messenger App Verification Code Not Received . Please either contact product support as suggested or contact me direcly with the information requested.

0 3117499 over 1 year ago

Hello, same here.

Very frustrating. Both on Android and iOS phones, using different numbers and reinstalling the App. Nothing. No codes received.

What can be the problem?

0 twolpert over 1 year ago in reply to 3117499

If the support article above does not address the problem, open a support ticket. If you have the option, use phone or chat. Forum feedback indicates that email is less effective.

0 Garmin-Leslie over 1 year ago in reply to 3117499

I will send you a private message to gather more information.