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Error adding credit card on explore.garmin.com site (Europe)

Hi all,

I've already created a ticket at Garmin billing support, but I wonder if there Is anyone else experiencing the same problems with adding a credit card on the explore.garmin.com website?

Right after you enter the credit card details, you need to do an extra verification for your credit card (that's needed in some European countries). After doing that, the bank says everything is ok, but the Garmin websites gives you an error:

'your credit card authorization has failed. Edit your credit card information and try again'.

Tried it with several credit cards. Garmin says there is a known issue in some European countries. Just wondering if anyone else is experiencing the same problem. A bummer because I'm not able to activate my new bought Garmin Inreach Mini and I'm leaving soon for a multiple day hike.

Greetings,

Nick

0 Labronico over 3 years ago

I did. I had all these issues and they fixed the compatibility with my Italian card after months of trial and error.

I even got my CC blocked by the bank because the tried to charge twice the same amount with no decimal: basically 16.000€ in an hour or so.

Yes, they have issues with newer payment verification regulation for Europe. Maybe after my case Italian banks are compatible, or maybe they only code hacks for specific banks, I don’t know.

0 NickGevers over 3 years ago in reply to Labronico

Hi Labronico.

Hmm ok.. thank you for your reply. Did Garmin itself fixed it eventually?

0 Labronico over 3 years ago in reply to NickGevers

Yes, maybe a couple months of attempts with many push notifications from my bank reporting rejected payments.

0 PBNell over 3 years ago

Hello, any luck with this yet? Who did you contact (email address please)? I’m in Namibia and I’m getting the exact same error message from Garmin Europe.

0 PBNell over 3 years ago

Worst case is that I’m leaving on a several week trip in two weeks time and that’s the only reason I bought the inreach mini… will be absolutely pointless if it takes several months to resolve, as mentioned above.

0 NickGevers over 3 years ago in reply to PBNell

Hi PBNell,

I’ve just received info from Garmin Support that the issue with my card is solved. I’ve tried it and thankfully it’s working. I don’t know if it’s solved now for more people. I have mailed to the support of Garmin and also phoned to Garmin billing in Canada. Hopefully it’s working for you soon too! Good luck!

0 Labronico over 3 years ago in reply to PBNell

Waiting for the payments to go through I received all kinds of scary legal email from Garmin (based on automatic checks), but humans assured me the service would have worked just fine, and so it went.

I started using it immediately during hikes with no interruptions.

0 PBNell over 3 years ago in reply to NickGevers

Thanks Nick. Do you perhaps have any email addresses for me? I have very limited time.

where did you find the contact details for Garmin Support?

0 PBNell over 3 years ago in reply to Labronico

Do you perhaps have any contact details (email addresses) for me to use?

0 NickGevers over 3 years ago in reply to PBNell

Hi,

it’s [email protected]. Person that helped me was Kathy.