Garmin Explore webpage not working?

Hi, I purchased yesterday a new Garmin inReach Mini and when trying to fill-in the necessary data on the Explore website in order to chose a plan, the site just get stuck and it displays a red box stating: The user object contains invalid values.

According to Garmin customer support in UK the issue is from their side, their engineers are trying to fix the bug... basically I am traveling in 2ndays and my device is worthless as I cannot activate it.

Anyone else having the same issue?

0 9595077 over 3 years ago

Sure am! Same thing, and I've tried a dozen times now. How did you end up fixing your issue?

0 twolpert over 3 years ago

The last unscheduled outage was on July 13. There was a scheduled maintenance outage on July 16, beginning at 03:00 EDT. Otherwise, I do not see any issues.

You can check current status here: https://status.inreach.garmin.com/

You can also sign up for email notification, which is a good idea.

Of course, the outage display only includes things that somebody noticed.

When you encounter problems with the web site, the conventional wisdom is to clear the browser cache (both data and cookies), close all browser windows, open a new window and try again. Alternately, you can try a different browser if you have one. The point there is to start with a clean slate - not because one browser or another is more likely to work.

0 Garmin-Leslie over 3 years ago

Hello 6795966 There can be outages which do happen and signing up for system status updates is very helpful inReach System Status. However, most often it is an issue with the browser. It is always best to try one of the following options Clear the Browser History, Cache, Temporary Internet Files, or Open a Private Window, and then try it again.

0 9580098 over 2 years ago in reply to Garmin-Leslie

Same issue happening again today. Would really appreciate this being fixed so others can avoid this frustration in the future. Completely unreasonable to ask/require people to clear their history etc. just to sign up for a service that we are going to be paying significant money for.

0 9580098 over 2 years ago in reply to 9580098

Now the site doesn't even recognize I've chosen Canada and allow for a province to be selected. Only offering to chose states. Get it together please!

0 twolpert over 2 years ago in reply to 9580098

Try an incognito window. If that does not solve the problem, open a support ticket.

All of the mess with browser cache, etc. is usually due to Garmin's love for single-signon. Particularly if you have more than one Garmin account (for example, one that you use here on the forums and a different one for your iR device), this causes a significant mess.