Is there a way to delete or hide Messages sent to MapShare while keeping the Tracks displayed?

I have removed all messages from my inReach device and in "Explore" at explore.garmin.com. I've sync'd my device. The device and Earthmate Message pages are blank. The Explore INBOX shows "People" followed by "You haven't started any conversations yet." Yet, MapShare still shows the old messages.

The Messages appear to be linked to the User. When I hide the entire Library and all Collections the messages continue to appear. If I hide the User, the Messages disappear. However, the Tracks for the User also disappear. In all cases for the User, the Message count is zero, e.g., "Messages(0))" is displayed, the visibility icon has a slash though it, and if you click on Messages is opens the form with "There are no messages to display for this user."

I want to be able to display Tracks from 2018 and 2019. I do not want to show the messages that were sent to MapShare when those tracks were created. So, simply filtering on the Date is not a viable option.

I'd like to hide or remove the Messages that were sent to MapShare. I'm ok with permanently deleting the Messages.

I'm hoping someone has a simple solution before I proceed to export all information, modify the data files, create a fresh account, and import only the information I want to expose.

Thank you in advance for your suggestions.

Fair winds,

Rob

Top Replies

twolpert over 3 years ago +1

I don't know of any way to do this. The fact that they continue to appear in MapShare but nowhere else sounds like a bug. I would open a support ticket.

Note that transferring an iR device from one…

All Replies

0 twolpert over 3 years ago

I don't know of any way to do this. The fact that they continue to appear in MapShare but nowhere else sounds like a bug. I would open a support ticket.

Note that transferring an iR device from one account to another is not trivial. You will need to prepare the device itself (and the current account) as if you were going to sell the unit. I would not go there without opening a support ticket first.

0 BrontideRob over 3 years ago in reply to twolpert

Thank you twolpert. I will take your advice and open a support ticket.

0 BrontideRob over 3 years ago in reply to BrontideRob

Ticket opened 5/10/2021.

0 BrontideRob over 3 years ago

Per Garmin product support: "I'm sorry, the engineers have informed me that unfortunately there is no way to remove those messages as they are part of the track history and editing by track points in Explore is not an available feature."

Fair winds, Rob

0 BrontideRob over 3 years ago in reply to BrontideRob

FYI, I achieved an approximation of my desired result, but not without a bit of programming. Here's the process:

1. Exported the data of interest as a .kml file..

2. Wrote some simple code to remove the comments and change the years from 2018 and 2019 to 2021 in the exported .kml file.

3. Imported the modified data file.

4. Set the MapShare date filter to 2021 and later.

This approach messes up the dates on the MapShare. However, the annoying Message bubbles are gone. The appearance for my audience is greatly improved.

If any other user needs assistance with this issue, reach out to me. If I'm not on trail, I'll do what I can to help you.