Unable to send test message even though subscription and device are up to date. Get exclamation point that mean "Unable to send/receive data."

My subscription is up to date, my InReach is updated to the latest version, but when I try to send a test message (or a regular message) it tries for about ten minutes and then an exclamation point alternates with the send/receive arrow. I learned that this exclamation point means "Unable to send/receive data" and it is a cloudless night with plenty of sky. What else can I do to figure this out? I'm trying to head into the backcountry tomorrow so if anyone by any chance can help me out I would really appreciate it!

0 twolpert over 4 years ago

There is generally one Iridium satellite in view at any given time. This makes iR communication more difficult in challenging conditions. If you have not already done so, try a different location with a fully open sky view.

if you still have problems, you can try a factory reset. This wipes all user data on the device. AND it will require you to reactivitate the device. If the device actually has a hardware problem, that might be impossible. And it might make it more difficult for tech support to help. If I were you, I would call tech support before resorting to this.