Why the large increase in monthly fees for subscriptions and removal of freedom plans for Australian customers?

Bit of a shame about the large increase in monthly fees for Inreach subscriptions (and removal of freedom options) for Australian users. USA plans are unchanged...Why are Garmin AU charging AU/NZ customers so much more than US customers for the same service?

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Garmin-Heath over 5 years ago +3 verified

9337445 Thank you for bring this up. This information was posted by mistake and we are working with IT to get the information corrected. Sorry for any misunderstanding.
9337445 over 5 years ago in reply to twolpert +1 suggested

If you look at the archived version of the site prior to the recent price change you can see there was a "Freedom Plan" for $25 per month which you could take up on a month by month basis (there was no…
9337445 over 5 years ago in reply to twolpert +1

It looks very much like a case of Garmin doing a lazy update and changing prices while being to lazy to update the surrounding text to me.

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0 twolpert over 5 years ago

I don't know about the relative costs, or whether or not there have been increases. But I don't see any sign that freedom plans have disappeared.

https://explore.garmin.com/en-AU/inreach/#subscriptions

That said, I confess that I don't understand the pricing shown in the chart.

0 9337445 over 5 years ago in reply to twolpert

If you look at the archived version of the site prior to the recent price change you can see there was a "Freedom Plan" for $25 per month which you could take up on a month by month basis (there was no fee to suspend:etc.)

web.archive.org/.../

As far as I can tell from your link there is no longer a Freedom plan listed, only a ongoing plan with a "Monthly Flex Fee" which costs $30 per month and $8 to suspend each month it isn't used. Please show me where the "Freedom Plan" is in the chart if I am missing something?

In the old plan, if I use my Inreach for 6 months of the year it cost me 6*$25=$150, now it costs (6*30+6*$8)=$220.

US costimers still have the old freedom plan, it is only AU and NZ the Garmin are charging so much more to and I would like to know why?

0 twolpert over 5 years ago in reply to 9337445

That's what's confusing. I don't see it on the chart, but it is described great detail in the surrounding text. You're going to have to call Garmin to find out what's going on. It's possible that the chart is wrong, or that the text is wrong, or that the chart states things in a confusing manner. Only Garmin knows for sure.

0 9337445 over 5 years ago in reply to twolpert

It looks very much like a case of Garmin doing a lazy update and changing prices while being to lazy to update the surrounding text to me.

+1 Garmin-Heath over 5 years ago

9337445 Thank you for bring this up. This information was posted by mistake and we are working with IT to get the information corrected. Sorry for any misunderstanding.

0 twolpert over 5 years ago

Just checked. It appears that the plan description page and price table have been corrected. And that there has not been a price increase.