Garmin Fenix 5 is not recognized by Garmin Express for Windows (suddenly) when the watch is connected to the Laptop, like it was before.

Bruno Ornelas over 1 year ago

Synchronization is not« longer possible anymore.

Updates to the watch are no longer possible.

Battery start to be draining really fast, device has to be charged every day.

What kind of support can I get from Garmin here.

Top Replies

Garmin - Chris over 1 year ago +1 verified

I am sorry there is an issue. There is one key step that might resolve the issue. If you still cannot connect to your computer, test your watch with any other computer to rule out your own and confirm…

All Replies

+1 Garmin - Chris over 1 year ago

I am sorry there is an issue. There is one key step that might resolve the issue. If you still cannot connect to your computer, test your watch with any other computer to rule out your own and confirm the issue is with the watch having developed the issue.

Please try the following:

- How to Reset Default Settings on My Garmin Outdoor Watch

If your issue continues, reach out to Outdoor Product Support in your region. (The Fenix 5 was released January 2017 and we are now 4 generations beyond with the Fenix 5 Plus, Fenix 6, Fenix 7, and recently released Fenix 7 Pro series.)