Fenix 5 showing 9700 steps on app but 10200 done and showing on watch?

I have been on a run of over 700 consecutive days hitting 10k steps. But yesterday I definitely did 10200 steps and watch shows that figure but app only shows 9700 therefore breaking run. I have switched off and updated a number of times but still doesn't update the 9700 figure.

How can I resolve?

0 thr4 over 2 years ago

How close to midnight did you cross the 10200 and was it during a run or not? Does the app show any steps just after midnight? I've observed some cases of similar behaviour when steps were recorded just around midnight.

0 1110136 over 2 years ago in reply to thr4

The 10k was hit by 10pm and the watch definitely shows 10300 was hit on the day on last 7 day summary but the app only shows 9700. I have contacted Garmin direct and have screenshot.