No Steps, no compass, no HR, Barometer/Altimeter or Accelerometer.

Hi, Joe, my Fenix 5X Saphire also started to have problems a couple of weeks ago (barometer, altimeter and temperature sensors stopped working) and died today.

This morning I had it set to wake me up at 5 am to catch a flight, but it didn't due to complete collapse. It will not comes back to life at all.

Put my old Fenix 3 back on my wrist and minutes ago contacted Garmin and I am going to have it "replaced" for €175.

Garmin staff don't care about his products and do not give any explanation about this failures. I cannot agree that a 550 pound watch bought in December 2017, will collapse like this and that I need to pay this amount for a new one. I hope this is not a programmed failure just to keep us buying new ones or giving them money. Only accept the deal, because I still love it and have a couple of half marathons coming soon, but I may consider moving from Garmin soon.

RUI_LOPES said:

I may consider moving from Garmin soon.

Good luck with finding a manufacturer offering a 5 years long warranty. If you find one, please let us know.

Oh dear! Doesn’t sound promising for me. I only bought mine in 2020 but the warranty is only one year anyway. Funny - my response was also to put my old Fenix 3 on my wrist. I’ll call Garmin support (but if I have to shell out for a replacement I’ll consider biting the bullet on a new model)

I would consider going for a new model, but... because mine was already 5 years, they diid not gave me an option.

Or have the same model for €175 euros or nothing... by the way, still love 5X which gives me all I need 

Well, I have a couple of Polar with 6 and 9 years still working, I have still my Longines with 30 years working fine, Citizen with 25 years working lovely... what I do not really like is a brand with gives problem after problem with 550 pound item after less than 5 years.

I don't need warranty if it still works... and basically they are sending me an old watch for 175 euros... not bad for them

RUI_LOPES said:

Well, I have a couple of Polar with 6 and 9 years still working

And there are plenty of users with 10 years old Garmin devices. And I bet that you will certainly also find people with Polars, or even Longines, or Citizen watches that failed after a few years of use too. It is all matter of probability, and (bad) luck. If your F5 failed now, it does not mean yet all Fenix 5 watches fail after 5 years. And if your Polar or Longines  fails now, they will not replace it free either