Date of end of support for FENIX 5X, if in the future there will be a new version available before its cancellation / Fecha de término de soporte para FENIX 5X, si a futuro existirá una nueva versión disponible antes de su cancelación

Hello, good morning, I would like to know, when is the end date of support for FENIX 5X, if in the future there will be a new version available before its cancellation, why do I ask? because I had upgraded to the Fenix 6x sapphire, it helped me with my proprioception, due to the prevalence of Type 2 Diabetes Mellitus, but unfortunately I suffered an assault with intimidation, my watch being snatched last April of the current year, which leaves me alone with 5x, I know that it is not a medical instrument but it helped to have a reference and could guide much more being an element of judgment+ that helped my illness, thanks

Hola, buenos días, quisiera saber, cuando es la fecha de término de soporte para FENIX 5X, si a futuro existirá una nueva versión disponible antes de su cancelación, porque lo pregunto? por que me había actualizado a Fenix 6x sapphire, me ayudaba con mi propiocepción, por prevalencia de una Diabetes Mellitus tipo 2, pero lamentablemente sufrí un asalto con intimidación, siendo arrebatado mi reloj el pasado Abril del año en curso, lo cual me deja sólo con 5x, se que no es un instrumental Médico pero ayudaba a tener una referencia y podía orientar mucho mas siendo un elemento de juicio + que ayudaba a mi enfermedad, gracias

  • If you mean by end of support, when will we stop rebuilding them and recertifying them to provide the option to exchange an existing Fenix 5X with issues?

    Given the Fenix 5 series has been available for 5+ years, the date we stop rebuilding them may be in the near future. There are a variety of factors that go into the final decision to stop rebuilding them such as our ability to source the parts needed and whether we receive enough of them being returned so we have enough to rebuild another lot of them and distribute them worldwide to both Product Support and Authorized Vendors.