Fenix 5 Software info/start up screen

I’ve have my Fenix 5S for a few years and never seen this. I’ve tried to reset to default setting but also the button left button is stuck (checked other threads for that with no luck). When I power off and then back it doesn’t do anything to fix it either.  when trying to update software Garmin express will not recognise the watch. 


really frustrating! Anyone seen this?

cheers