Fenix 5 : Display issue when scrolling Menus

Hi everyone,

My Garmin Fenix 5 is acting weird since a few months when scrolling in menus.

It's only happening in menus it seems, but NOT everytime.
I'm on version 25.0 but I had this issue with previous versions too, I don't think it's related.

I've tried the following :

Turning off / Turning on the watch
Reset using the Setting Menu
Reset using the Light button for 15 seconds
Master Reset (using the 2 buttons, then releasing the top-right button after the sound, then releasing the buttom right button after the sound)

Nothing seems to help, I require your help!

Please find bellow a video :

Unfortunatelly, my watch is out of warranty.

Thank you.

Top Replies

Garmin - Chris over 3 years ago +1 verified

It could be a button failing or possibly not hardware issue but your watch going sideways internally. The steps you have tried covered all options that might resolve the behavior. I am sorry.

All Replies

+1 Garmin - Chris over 3 years ago

It could be a button failing or possibly not hardware issue but your watch going sideways internally. The steps you have tried covered all options that might resolve the behavior. I am sorry.