Fenix 5 showing ridiculously high intensity minutes on Connect, it's been doing it since the 2 Feb 2022, it was working fine before then.

Fenix 5 showing ridiculously high intensity minutes on Connect, it's been doing it since the 2 Feb 2022, it was working fine before then. My max heart and resting rate have not changed. Any idea what's going on please?

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Garmin - Chris over 3 years ago +1 verified

I am sorry there is an issue. Since there is not a reported pattern, the first concern would be your watch itself.

Please try the following:

Hard Reset: Hold down your top left power button until your…

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+1 Garmin - Chris over 3 years ago

I am sorry there is an issue. Since there is not a reported pattern, the first concern would be your watch itself.

Please try the following:

Hard Reset: Hold down your top left power button until your watch shuts off then let go once off

Factory Master Reset: How to Reset My Garmin Outdoor Watch

If your issue continues, please reach out to Outdoor Product Support in your region.

0 7801287 over 3 years ago in reply to Garmin - Chris

Hi Chris, much appreciated. I've done the factory reset. I'll give it a day or so to see if the problems is resolved. What I've noticed is that the wrist HR readings do appear to be really high, considerably higher than my actual HR. Thanks again for your help and I'll let you know if it's fixed.