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Alerts: no tone or vibration

hayles_hmw
over 3 years ago

Hi,

for the last two months (maybe since the last auto update) i can still recieve my msgs from my phone on my watch, but there is not alert tone or vibration in my watch. I checked my settings in the garmin connect app. Alert tone and vibration are both turned on. And show always for all activities. I have no ‘sleep mode/do not disturb mode’ activated on watch or app. Is my watch old and broken now or is there a glitch in the last update?

kind regards

hayley

  • +1 over 3 years ago

    I am sorry you are having an issue with your watch. If you have checked and double checked both your watch's Phone > Smart Notifications menu settings, for both During an Activity and Not During an Activity, and in your Settings > System > Sounds menu, you can also reset your watch to try to correct the behavior.

    Please try the following:

    Hard Reset: Hold down your top left power button until your watch shuts off then let go once off

    Factory Master Reset: How to Reset My Garmin Outdoor Watch

    If you continue to have the issue, please reach out to Outdoor Product Support in your region. We will be happy to assist you further.