My heart rate isn’t registering, it seems to read when I am in an activity running etc but not the rest of the time. My steps aren’t counting either. I’ve turned it on and off a few times but it’s not working
My heart rate isn’t registering, it seems to read when I am in an activity running etc but not the rest of the time. My steps aren’t counting either. I’ve turned it on and off a few times but it’s not working
The behaviors being experienced on your Fenix 5S suggests hardware failure of multiple sensors.
There are two things you can try:
1) Hard Reset: Hold down your top left button until your watch shuts off then let go
2) Full Reset: Reset
If you continue to have an issue with your sensors, please reach out to your regional Outdoor Product Support.