My heart rate is not registering and my steps are not counting properly on my fenix 5s

My heart rate isn’t registering, it seems to read when I am in an activity running etc but not the rest of the time. My steps aren’t counting either. I’ve turned it on and off a few times but it’s not working

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Garmin - Chris over 3 years ago +1 verified

The behaviors being experienced on your Fenix 5S suggests hardware failure of multiple sensors.

There are two things you can try:

1) Hard Reset: Hold down your top left button until your watch shuts off…

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+1 Garmin - Chris over 3 years ago

The behaviors being experienced on your Fenix 5S suggests hardware failure of multiple sensors.

There are two things you can try:

1) Hard Reset: Hold down your top left button until your watch shuts off then let go

2) Full Reset: Reset

If you continue to have an issue with your sensors, please reach out to your regional Outdoor Product Support.