Not enough space to update TopoActive Europe 2021.10 Map

Hi,

When updating "TopoActive Europe 2021.10" map I get the error message "Not enough space", but device has 14 GB of free space and map size is only 8.8GB.

My device is a Fenix 5X and I work in windows Operating system.

Garmin Expres is updated.

I would apreciate any help.

Thanks in advance.

JRCastillo

Top Replies

Garmin - Chris over 4 years ago in reply to JOSERAULCASTILLO +3 verified

This is a known issue for the Fenix 5X trying to update to the newly released TopoActive EU 2021.10 map. Our engineers are working on a resolution.

If you like to be added to the tracking case to receive…
Garmin - Chris over 3 years ago in reply to Edwin +3 verified

There is not an update at this time. Our engineers and cartography team continue to look into solutions so the TopoActive map updates can be updated on the 16GB memory watches such as the Fenix 5X and…
JOSERAULCASTILLO over 4 years ago in reply to Garmin - Chris +1

Thank you for your answer.

All Replies

0 JOSERAULCASTILLO over 4 years ago

It is also reported in https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-5-plus-series/261841/problem-topoactive-europe-2021-10-insufficient-space-issue

+1 Garmin - Chris over 4 years ago in reply to JOSERAULCASTILLO

This is a known issue for the Fenix 5X trying to update to the newly released TopoActive EU 2021.10 map. Our engineers are working on a resolution.

If you like to be added to the tracking case to receive an email from our Outdoor Helpdesk team once the issue is resolved, please highlight my name and send me a private message.

0 JOSERAULCASTILLO over 4 years ago in reply to Garmin - Chris

Thank you for your answer.

0 Gashi over 3 years ago

I got this from CJ,Garmin support team:

Mac:

Connect the Garmin device to the computer
Open Finder
Click Go in the menu bar at the top of the screen
Click Computer
Double-click Garmin drive
Open the Garmin folder

- Select the gmapprom.img and gmapprom1.img files

Drag the selected files to the trash
Click the Back button to return to the drive list
Right-click the Trash on the Dock
Click Empty Trash
Click Empty Trash to confirm
Right-click the Garmin drive
Click Eject “Garmin”
Unplug device from computer
Let the device turn onto the time, and reboot it by pressing & holding the top left button for 30 seconds, then power back on with the top left button

I did it step by step, and in the end it didn’t help again!

But,in the Garmin folder search box I type: .img and enter.

*In the folder were a couple of .img files with version 1,2,3.I delete oldest ones and left on latest version 3...

*Once again reboot my device,plug in and synchronize and update by Garmin Express.This time TopoActive Europe 2021.10 update was successful.

Good luck.

Momcilo

+1 Garmin - Chris over 3 years ago in reply to Gashi

Gashi

This is a known issue for the Fenix 5X trying to update to the newly released TopoActive EU 2021.10 map. Our engineers are working on a resolution.

If you like to be added to the tracking case to receive an email from our Outdoor Helpdesk team once the issue is resolved, please highlight my name and send me a private message.

0 Edwin over 3 years ago in reply to Garmin - Chris

Hello Gashi,

Unfortunally I can't send yopu a private message, becauce I get an "action denied". Can you send me also a messge when the problem is resolved?

kind regards,

Edwin

0 Garmin - Chris over 3 years ago in reply to Edwin

@Edwin

I have just sent you a Private Message to get you added to the tracking case.

0 Edwin over 3 years ago in reply to Garmin - Chris

Hi Chris,

can you give an update? Is there already a solution?

kind regards

Edwin

+1 Garmin - Chris over 3 years ago in reply to Edwin

There is not an update at this time. Our engineers and cartography team continue to look into solutions so the TopoActive map updates can be updated on the 16GB memory watches such as the Fenix 5X and Descent MK1.

0 Edwin over 3 years ago in reply to Garmin - Chris

Hi Chris,

I heard there is a solution or isn’t it?

when I used garmin express (latest version) I didn’t got an update message that there are now maps.
Do you know what I have to do to get the update for my fenix 5X if the problem is solved?

kind regards

Edwin