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fenix 5 APAC Battery Drain 12-14% per day on Watch mode (v20.10)

SD
over 4 years ago

Team,

Just wanted an opinion from other Fenix 5 users 

My Fenix 5 battery lasts up to 7days on watch mode. Approx 12-14% per day with no activity. I see a 1% drain every 2hrs.

The watch is in stock mode with the default analog watch face. No customized widgets, IQ watch faces, applications, etc. BT off, Wi-Fi off. The watch is on software version v20.10. Wanted to check if this is normal as it does not seem to match as advertised by Garmin or not even close (Battery life: up to 2 weeks in smartwatch mode).

I have also tried soft reset, factory reset by going to settings. Tested the watch without pairing to Connect app and then after paring. The result is the same.

  • +1 over 4 years ago

    I am sorry your battery is draining so quickly. A 12%-14% drain in one day in only watch mode is abnormally fast. Please reach out to your regional Outdoor Product Support. We will be happy to assist you further.

  • 0 over 4 years ago in reply to Garmin - Chris

    Hello Chris, I agree. I have done all troubleshooting. A detailed report of my testing was submitted with the device to Garmin Support Center In March. I was informed Garmin has no such system in place to trace the battery history. Instead, the device was used to make 2 outdoor cycling activities of 30mins each. They noticed a battery drain of 3% per activity. For the next few days, the watch was kept aside (without any usage) and then returned to me stating the device is working fine. 

    Garmin Test - 

    100 % @ 6.46pm - 04th Mar

    30mins activity on GPS 

    97% @ 07.05pm - 04th Mar

    30mins activity on GPS 

    90% @ 10.45am - 05th Mar

  • 0 over 4 years ago in reply to SD

    It always comes down to how you are using your watch. GPS uses your battery the quickest. If you are only in watch mode though, it would be more obvious if you have a battery issue based on your testing.

    In general, you should expect a Fenix 5 watch to last 7-12 days but your experience will vary depending on overall use.

  • 0 over 4 years ago in reply to Garmin - Chris

    [Issue Identified]: I have been testing the device on factory default settings with or without pairing it to the phone and on watch mode. The result has been the same.

    I guess I am finally able to trace down the issue causing the battery drain. I turned off WRIST HR for 12hrs today and the watch battery only drained to approx 3%. I'm testing it by switching it ON again. So, is this software related?

  • 0 over 4 years ago in reply to SD

    The reason it is not software related, are the other hundreds of thousands of Fenix 5 series watch owners are not experiencing an abnormal fast battery drain on their watch using the same exact software version.

    Can the issue be something not working correctly for your specific watch's software, absolutely. It could also be that your lithium-ion battery has its own issue that is unrelated to a software issue your watch has developed.

    I agree your battery is draining abnormally fast, unless you have owned your watch 2+ years. Over time, it will naturally and slowly deplete and you will need to charge your watch more often.

  • 0 over 4 years ago in reply to Garmin - Chris

    I made a small change to my previous post. It's the Wrist HR that is causing the battery drain so I assume it's the sensor hub. I notice there are people in this forum who have reported a similar issue. Few managed to downgrade the software. Some Fenix 5 users got a replacement with v14.20 Sensor_Hub v5.30 pre-installed.

    Is there a way I can downgrade the software and test the device? F.Y.I - The watch is just 9 months old and sparingly used.

  • 0 over 4 years ago in reply to SD

    We only have access to the most recent software version released and the (non-APAC) Beta software being tested that is seen at the top of the forum thread for each watch. I am sorry. Otherwise, we would be happy to provide an older software version to have you try.

  • 0 over 3 years ago in reply to Garmin - Chris

    Hello Chris - The watch was submitted again to Garmin India Support Center and there has been no resolution to date. Garmin is claiming that they having operational issues with having the device tested and claiming a replacement with the Taiwan team. They are not even confirming if I will be given a replacement as it seems that they need to check if the same device is available in the first place (this is shocking). The issue is ongoing since March 2021 and their responses are absolutely unclear and disappointing.

    I agree they might be a delay due to a pandemic, but this is ongoing for months now. Nobody seems to have a workaround in place and I'm not given any choice but to wait. 

    I wish to directly connect with the Garmin Global team on this matter. Could you please share your escalation matrix? 

  • 0 over 3 years ago in reply to SD

    I am sending you a Private Message. I will be happy to work with you and I will get our UK Europe HQ involved since they handle India.

  • 0 over 3 years ago in reply to Garmin - Chris

    Hello Chris, thanks for your support in getting this issue resolved. Truely appreciate it. This post can be closed.