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Fenix 5 APAC - battery goes to 4% everytime I start any activity (v20.10)

I have a Fenix 5 APAC for a while now. Battery life is usually pretty good and lasts around a week with no activities.

For the last week or so, I've noticed that even after full charge, when I start any activity (e.g. treadmill run) the battery immediately drains to around 4 percent. This is making the watch basically unusable for any exercise. I've done a software reset, I don't have any custom watch faces or widgets (besides the battery measurement one that I installed after this problem started)

Has anyone else had these problems? I'm on v20.10.

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+1 Garmin - Chris over 4 years ago

I am sorry you have a fast battery drain issue on your Fenix 5. We have not seen any patterns the last few months since the v20.10 update was released.

Please try the following:

- Soft reset: Hold down your top left button until your watch powers off then let go of the button

- Full reset: Performing a Master Reset

If your issue continues, please reach out to your region's Outdoor Product Support for replacement options. We will gladly help you further.

+1 humbano over 4 years ago in reply to Garmin - Chris

Thanks for the reply Chris. Tried a hard reset but no luck. I'll be contacting product support.

0 SD over 4 years ago in reply to Garmin - Chris

Hello Chris, mind taking a look at my post and share your inputs.

F.Y.I - I have not yet tried the master reset yet.

forums.garmin.com/.../fenix-5-apac-battery-drain-12-14-per-day-on-watch-mode-v20-10

+1 humbano over 4 years ago

Update: I contacted customer support who suggested a replacement.

As I bought the watch in October 2017 it is now out of warranty. I'll see what they can do but it's a bit disappointing to spend so much on a watch only for it to fail within four years.