Fenix 5 - no trace on the map for activities since 2021

3792258 over 4 years ago

I have my watch for 3 years and suddenly activities are not pictured on a map. Neither in app nor in watch.

In case of watch I mean a trace on white screen as my model doesn't include maps.

Example from the past:

Currently:

Top Replies

Garmin - Chris over 4 years ago +1 verified

I am sorry you are having an issue with your Fenix 5 watch. When this happens, it is often the watch itself having a serious issue.

Please try this steps: (Test between each step taken.)

- Soft Reset:…

All Replies

+1 Garmin - Chris over 4 years ago

I am sorry you are having an issue with your Fenix 5 watch. When this happens, it is often the watch itself having a serious issue.

Please try this steps: (Test between each step taken.)

- Soft Reset: with your watch on, hold down your top left power button until it shuts off, then let go

- Factory/Master Reset: How Do I Reset My Adventure Watch?

Your issue could also be related to older .FIT file(s) being corrupted that remain on your watch from years prior. Only if you feel comfortable, plug your watch directly into your computer and delete the contents of your Activity folder only. If you need any assistance, I will be happy to help. Send me a Private Message by highlighting my name.