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Recurring issue with Temp / Alt & Baro sensor

8057771
over 4 years ago

hi Everyone, 

I've got a Fenix 5S and it's the third time, that my watch is being replaced because the Temp / Alt  & Baro sensor stop working, the 2 first time this happened, I was thinking could it be something wrong with swimming or going to the sauna after my training session, but in lockdown this happened to me for the third time and I returned my watch, but this time, no swimming, no sauna. 

I'm always very careful with my hardware and look after it very well so I don't really understand what is going on, also when i don't train, i work on my computer which is not exactly putting my watch under pressure. 

Garmin has always been very good with replacing my watch and never question it too much, so it must be a recurring issue with the Fenix 5S - Does anyone else experience multiple failure with his watch?

While Garmin is being great at replacing it, every-time this is happening, I can't train properly which is really annoying as I train every day. 

 

  • +1 over 4 years ago

    The best thing you can do is be as proactive as possible and consistently clean the ports. Especially when being a swimmer, chlorine or salt water both being highly corrosive and cause buildup, it can be impactful to each port.

    This Support Center article goes over both calibrating and cleaning the port(s) - Troubleshooting the fenix Chronos and fenix 5 Series Altimeter and Barometer.

  • 0 over 4 years ago

    Forget about temperature. It doesn't work very well. It always measures something between body temperature and outside temperature. 

    Forget about barometer. It's not very well implemented on the garmin watches. The port that is used to measure air pressure can easily be clogged up.

    Both features are only for marketing purposes, and are not very useable in real life. 

  • 0 over 4 years ago in reply to Elbo

    1) I don't really use the temperature and the barometer but they are some how linked to the elevation and all 3 breaks together. 

    2) They should not release not working functionality on top of the range model - this is not acceptable.  

  • 0 over 4 years ago in reply to Garmin - Chris

    Hi Chris, 

    Thanks for trying to help, but I think you've miss read my post. 

    1) It's not a matter of not working well, but the sensor is dead, I wish it was just a matter of cleaning it up.

    2) For the third break down, I did not swim in lock down, so it has nothing to do with swimming. 

    This is a top of range watch from Garmin and I keep on having the same issues again and again, has to be something related with poor quality sensor that does not last very long, i'm now resigned to the fact that it will break again once i've got it back and this should not be the case with top of range hardware. 

    But I can't get a straight answer from Garmin on this topic.

  • 0 over 4 years ago in reply to 8057771

    If you haven't already, please reach out to UK Outdoor Product Support again. I am sorry you have had repeated issues with the barometric altimeter.

  • 0 over 4 years ago in reply to 8057771

    1. You can configure your barometer to not decide the altitude but only the airpressure. Then, during activities, the gps will decide the altitude. Gps altitude is not very accurate, but will do fine for normal use. I live in the Netherlands, which is really flat. Since I fixed this setting I haven’t seen non existing hundreds of meter climb during my workouts.

    2. Garmin is a company driven by marketing. Their unique selling point is a longer feature list than the competition. Garmin doesn’t care f features are useful or work at all. As long as there are many features on the list. At least, that’s my experience.