Fenix 5s shut off while playing golf

Former Member over 4 years ago

Recently, I started the 5S as I started my round of golf and everything went fine. then the watch will stop the golf app. I restart the app. Few holes later it stop again. It happened about few months now. How can I fix the problem?

0 Paulo_Goulart over 4 years ago

Have you updated 5s and apps?

You may try delete and reinstall Golf app and do a 5s reset (after, and or before).

0 subra over 4 years ago

Is it possible that you hit the start/stop button accidentially during the round of golf?

Try to lock the buttons during the play.

0 6056784 over 3 years ago

I have the same problem it stops probably 5-10 times during a round. Something it even says loading maps.

0 a1234.garmin over 3 years ago

Best thing you can do is to contact Garmin and provide full crash logs from your device. Also there is About menu, in that menu you can press up to 10 times with the POWER/LIGHT button and will open service menu. There you can select memory dump. If engineers will so kind to accept such logs, probably with the updates it can be fixed. Of course they can ask all the parameters and steps to reproduce.

0 teearjay over 3 years ago

There are a number of threads about Fenix 5/5s crashing and resetting during a round of golf. I have had this problem myself. It appears to be some sort of Bluetooth problem and if you switch Bluetooth off while the golf app is running then the problem does not seem to happen - it works for me and I have not experienced a single crash since doing this. Garmin are working on a fix which they tell me should have rolled out in firmware v22.30 or 22.40. I have downloaded 22.40 but have not had a chance to test this yet.

I hope this helps

0 ruuskani over 3 years ago

I've updated version 22.40 into my Fenix 5 last week and my watch started to crash several times during a golf round. So, no fix in fw v22.40 and, in fact, these problems just started with this new version.