Replacement from Garmin is not a brand new but an overhauled unit.

Hi,

I have a Garmin Fenix 5X sapphire. Its been about 11 months since I got it. Today, it developed a spot about 5 mm in size in the 6 o'clock position. Its not a superficial scratch but a defect in the screen that is always there even if the power is off.

I talked with Garmin customer support, they said that they will replace it with a factory refurbished watch, which they promised will be like a new one. The warranty on the 'like new' device will only be 90 days. I am little anxious about it.

If you have experience with swapping the defective product with the 'like new' one from Garmin, how good were they compared to the original one? Did they develop any issue afterwards? I thought they will send a brand new one, since it is still under warranty.

Thanks,
SJP

0 Volker over 4 years ago

www.garmin.com/.../

0 Trener39 over 4 years ago

Hi. I have 10 months garmin fenix 5 with warranty replacement. Fenix is refurbished, but the warranty is 2 years from the date of replacement. I have no comments about the quality of the refurbished watch and I am satisfied.

0 Doktorko over 4 years ago

I got replaced after neatly 2 years and it was completely new unit, or at least looked like that.

0 bcweatherman over 1 year ago

I got a replacement for my garmin instinct (failed battery after a year and 3 mo). I thought it was new but has been a bit flaky. Battery doesn't seem to last as long, and freezing when it still has 2 bars. I'm about to contact them again.