Fenix 5 watch face completely pixilated. Tried Recharge, Reboot. Nothing Works.

Former Member over 5 years ago

So, you can see what I'm talking about. Nothing in the troubleshooting guides have remedied the problem. Has not been dropped, hit or submersed. Worked for my run yesterday morning. Quit last night at 6:15ish.

0 seilogramp over 5 years ago

I assume the guide suggested a soft reset? Power off then on? That image looks like one of the display diagnostic screens.

You can also try a factory/hard reset which will reset everything back to day one out-of-the-box condition. If after that and still no joy, it's likely a hardware issue and would need to contact Garmin Support

0 Former Member over 5 years ago in reply to seilogramp

How do I perform a factory/hard reset?

0 seilogramp over 5 years ago in reply to Former Member

Turn OFF the Fenix (hold power button until it powers off)
Press and HOLD LAP button
Power on (still holding the LAP button)
You will get the menu “Clear user data: Yes/No?” release LAP button
Choose yes

Video hare at 1:48 might help

0 Former Member over 5 years ago in reply to seilogramp

Tried several times without success. I emailed Garmin. Guess I'll have to wait on their response. Thanks for the tips.

0 seilogramp over 5 years ago in reply to Former Member

Garmin Support is your best bet. If you're in a hurry, chat or phone call would be faster. Good luck.