Fenix 5s and chest strap

Former Member over 5 years ago

Hi,

I’ve connected a chest strap to my watch and often during my workouts my watch will read “no HR” despite it being in the right place, I’m working out hard etc.

Is there a reset I can do or something to find out why or what’s going on?

Any suggestions as to why this is happening?

thanks.

0 AntonisSp over 5 years ago

First thing to try would be changing the battery on the chest strap.

0 Former Member over 5 years ago in reply to AntonisSp

I've had the same problem on my Fenix 5. Changed the battery. Still no luck connecting.

0 Former Member over 5 years ago in reply to AntonisSp

Thanks - I’ve done this twice, thinking it’s a battery issue however it’s happened since the beginning, with brand new battery.

0 seilogramp over 5 years ago in reply to Former Member

What is the make and model of the chest strap?

0 Former Member over 5 years ago in reply to seilogramp

I bought the Garmin HRM-Dual I believe?

0 seilogramp over 5 years ago in reply to Former Member

I have the HRM-Run which had a similar issue. After several months of use it would flatline. Replacing the battery had no impact. Garmin replaced it twice under warranty. Not sure if the HRM-Dual has a similar track record.

0 openbox9 over 5 years ago in reply to seilogramp

I had a similar issue with my HRM-Run after a year of use. Battery replacements did not resolve the issue. I purchased a different HRM monitor and all is well so far.

0 Former Member over 5 years ago in reply to seilogramp

Hmmm perhaps I should contact Garmin and see what they can do, problem is I’ve misplaced my receipt and can’t remember where I bought it from haha. Was hoping someone knew how to fix the issue.

0 FrankZen over 5 years ago

I used to have the same problem with mine until I started using gel on the sensor. Technically, you can use water but the gel seems to stay moist longer.