Heart beat sensor doens't work

Former Member over 5 years ago

Hello,

I just updated my fenix 5s watch and my heart beat sensor isn't working anymore.

The green lights at the back aren't flashing and I already tried factory reset.

Can someone help me?

Top Replies

Garmin - Chris over 5 years ago in reply to Former Member +1 verified

Former Member

I am sorry your OHR sensor has stopped working on your Fenix 5S. Please reach out to our Outdoor Product Support team for further assistance.

0 seilogramp over 5 years ago

Sorry if you've already tried this, but did you check if the heart rate monitor was turned off?

0 Former Member over 5 years ago in reply to seilogramp

Yes, I already checked this as well.

+1 Garmin - Chris over 5 years ago in reply to Former Member

Former Member

I am sorry your OHR sensor has stopped working on your Fenix 5S. Please reach out to our Outdoor Product Support team for further assistance.