How long until a software update is distributed via Garmin Connect app?

I have a Fenix 5 and an iPhone Xs. The Fenix is on software version 15.0. I have the watch set to update the software automatically. Previously I have updated via Garmin Express on my computer, but now I want to stop using my computer and solely rely on my iPhone and iPad.

Even though I sync my watch via the iPhone app every day, there is no notification of a software update. The 15.1 version have been out for over two weeks. How long does it usually take for the iPhone app do distribute updates? Can I do something to ”force” an update?

0 RUI_LOPES over 5 years ago

Hi mate,

Usually I only need auto update selected to ON on my fenix 5x and it will automatically updates ota if I force the Wi-Fi sync.

I reckon if you only want to use mobile connection it will update of you have auto update ON.

Best regards,

0 bjornengqvist over 5 years ago in reply to RUI_LOPES

But I have auto update on? And the Fenix 5 (the ”regular” one) doesn’t have wi-fi.

0 RUI_LOPES over 5 years ago in reply to bjornengqvist

I reckon it will not help, but try left top key, find SYNC control and try to force it.

Did you check if on SETTINGS / SYSTEM / SOFTWARE UPDATE the update is not there to be applied? I know it's a stupid suggestion, because you know your watch, but can't give any better advice, mate.

0 bjornengqvist over 5 years ago in reply to RUI_LOPES

Yeah, I’ve tried that too. Several times. To no avail. And I have restarted the watch several times also.

I just find it weird that it still won’t find the update, after it has been out for so long. Anyone else recognize this problem?