5X Plus Crashes When "Updating downloads" while in music library

Former Member over 5 years ago

I'm using Spotify for my provider and have had no previous issues updating audio....Depending on changes it can can a bit of time but I always get a status showing as %.

I am able to add & remove playlists BUT when I want to update current playlists by using the "Update downloads" option it does the following:

When on this option I use select button with one short click-->bezel gets clockwise spinning light but then it stops after 1-2 seconds & nothing happens
To make sure the screen isn't frozen I use up/down buttons-->They work
To get out of this screen I try to use the back button it doesn't work & instead turns the flashlight on
Now can not turn flashlight off so watch is reset by holding 2 buttons down

I try again:

When on this option I use select button with one short click-->bezel gets clockwise spinning light but then it stops after 1-2 seconds & nothing happens
To make sure the screen isn't frozen I use up/down buttons-->They work
Now, instead of using back button I try to select the "Update downloads" a 2nd time BUT this time it shuts down the watch to the blue triangle
Watch then restarts

I have not been able to get to the bottom of this and have been successfully using this feature for months without issue - PLEASE HELP

0 Former Member over 5 years ago

UPDATE: My "Hot keys" were set to the back button being held down to turn on my flashlight so I went into settings and set that back button off as a "Hot key".... So since, as a coincidence, that was my "Hot key" for the flashlight I assumed it was turning the flashlight on .... Now that I've turned that "Hot key" off, I hoped that the flashlight was getting stuck and my back function would return but no luck. As it turns out, the screen is either just going white or it's turning on the flashlight (both look the same) because it's still doing the same think with the flashlight removed from that "Hot key" function....