Hello,
I have my Fenix 3 since 2016 but never used it really. Only a few times for sport. Most of the time the watch was in my cupboard. During my last active holiday trip I tried to use the Fenix again and it worked very well until the watch during Standby-Mode freezed. I tried a restart but it doesn´t solved the problem. After that I tried the hard reset but If I am doing it the watch opens the start screen with the language selection but if I would like to choose one there is no response of the push buttons of the watch. Nothing on the screen happens doesn´t matter which button I try.
At home I wanted to connect the watch with the computer because I think that the problem is caused by an software error. I wanted to renew the software via Garmin Express or via manually installation on the watch as an mass storage device. But when I am try to connect the watch to my computer it doesn´t work as it should. The windows computer recordnizing the device but nothing further happens. The watch doesn´t appear at Garmin Express or as an mass storage device. I also tried to force the watch to be a mass storage device. I pushed the "Start" button before plug it into the computer like the Garmin Support it recommend. But this option also doesn´t work. I also tried to install Garmin usb-driver manually but then the watch appears only as "Garmin GPS USB" and is unusable for anything.
If I try to start the watch without a hard reset only the start screen "GARMIN" appears and nothing happens. Maybe someone can help me in that case otherwise the watch is useless. That would be very sad because it was an expensive one and I never used it really.
Thank you in forward and best regards from Germany
Lars