and here we go again. With each new version comes this massive battery drain. This is starting to be very annoying... I think I will end up asking for a refund
and here we go again. With each new version comes this massive battery drain. This is starting to be very annoying... I think I will end up asking for a refund
Revert back to 13.30, disable Auto Update and do not use Garmin Express on PC for sync.
13.30 works fine and there is no battery drain.
I reported it last week to Garmin UK Support via their online chat, they said it was my watch and gave me a return number, I asked them if this is a SW issue like experienced before, they said no.
Sent…
Last week! There's a mile long thread of people with battery drain on 14.1 and a longer one on 13.4 and support don't even know about it a week ago?
That's shocking..
Revert back to 13.30, disable Auto Update and do not use Garmin Express on PC for sync.
13.30 works fine and there is no battery drain.
I reported it last week to Garmin UK Support via their online chat, they said it was my watch and gave me a return number, I asked them if this is a SW issue like experienced before, they said no.
Sent my watch back recorded delivery at my own expense, received a refurbed watch yesterday, was ok to start, it then updated to 14.1 before I went out for a 1 hour walk activity since then it has been dropping 1% per hour.
I have charged to 100% and will monitor overnight to see what happens - If it continues at 1% per hour I an going to ask Garmin to refund the postage for sending back a perfectly good watch due to their SW issues!
Last week! There's a mile long thread of people with battery drain on 14.1 and a longer one on 13.4 and support don't even know about it a week ago?
That's shocking..
Same thing happened to me too. Their support staff should know about the software issue and tell us that vs sending us a new watch. This costs them money etc. and doesn’t help us the end user either.
Do you have instructions how to rewert back?
and select your device, the how to do is at the bottom on the page.
They have released the new 14.20, apparently they have fixed the problem:
We have identified a possible issue with software version 13.40 for the fenix 5 that can cause additional battery drain to take place. If you are experiencing increased battery drain on your fenix 5, update your software to version 14.20, or later. For more information see the following Support article: Increased Battery Drain After Updating Software