Fenix 5 Sleep & Step. Doesn't sync to app

Former Member over 6 years ago

Hi.

I have a brand new Fenix 5 bought 10 days ago. I wear it all day (24h) and Heart Rate and Steps are shown on the clock. But nothing is synced to the app. I do get messages about reaching the steps goal, but no statistics is shown. I can see 4 hour heart rate on the clock.

Activity Tracking in the app is On for "During Sleep" and "Wrist Heart Rate".

When I look into Health Stats I have ZERO info. Nothing is recorded.

Best Anders

0 Mistamb over 6 years ago

same to me today. since 3 am nothing new gets shown in connect.

0 Torugo77 over 6 years ago

Same to me.

It doesn't sync anithing from yesterday and from today until 6:00 AM

0 Igor over 6 years ago

Sync has started but not yet fully correct, i have issues with "stress"

0 Torugo77 over 6 years ago in reply to Igor

Yes, but data from yesterday an sleep does not show.

0 Mistamb over 6 years ago

works again on my account. i have a gab between 3 am and around 9 am. but now it is syncing again. looks like everything should work as normal. connect.garmin.com/.../

0 Torugo77 over 6 years ago

All data from yesterday was gone...

No sleep, no steps, no nothing...

2 days for the 60 days goal strike, and now back to the beginning...