WLAN Synchronization Problems

Former Member over 6 years ago

Hello everybody,

since a few days I have a problem with the synchronization of my Fenix5X over WLAN. I suspect this is related to the last software update.

My runs are no longer synchronized via WLAN. Even if I manually start the WLAN synchronization at the clock, the error message "Network error, please try again later" appears.

If I connect my watch to the smartphone via Bluetooth and then test it via the device setting in the app, the WLAN connection works. If I then try to synchronize my runs directly via WLAN without Bluetooth pairing again, I get the error message again.

Restart of the clock already done, without success.

Apparently several people have the problem, can you confirm that?

0 rickj2903 over 6 years ago

Yep I have the same problem and I have never had problems connecting via WLAN before.

0 Cedricg_38 over 6 years ago

it's seem to be an issue with FW 12.50 . I'm still on 12.00 and no problems with WIFI

0 tnasaelpm over 6 years ago

I had the same problem, but yesterday I removed the Fenix 5x from the Connect app, paired it again, and set up the Wi-Fi connection again. So far since it's been working.

0 johnrg56 over 6 years ago

I have the same issue since 3 nights ago. Left my Fenix 5x charging when I went to sleep. Woke up and tried a sync when unplugged, and network error. My updates had been done over a week ago and all has been working fine till 3 nights ago. I always update by Bluetooth when off for a trail run and a road run upload by wifi when I get home. I've had no issues with this connectivity issue since a couple of times a year ago. Glad at least to see lot's of people with the identical issue, so a Garmin server issue and no need to change anything on my end.

0 66fra over 6 years ago

Same issue for me

0 rickj2903 over 6 years ago

Garmin contacted me and asked me to try the solution that tnasaelpm said worked for him, but unfortunately it hasn't worked for me, even though I have tried it a couple of times.

0 DFXDFX over 6 years ago

The same thing happened to me also.

0 kdelios over 6 years ago

Same problem here. I'm on 12.83 beta. I did the following steps:

bt off at my phone.
Tried to sync via Wi-Fi, failed.
Removed Wi-Fi network from watch.
Set up Wi-Fi connection again, found network, accepted key, "connection successful" message at the watch.
Tried to sync via Wi-Fi, failed

0 Heine_De_Villiers over 6 years ago

Yip me too - same as above. I also removed device from Express and that didn't help either

0 WolfieTheRoadrunner over 6 years ago

Not sure if this helps everyone but for me it seems like the watch just lost its WiFi password. I added it via the app again and it started syncing via WiFi right away.