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Swims laps not displaying on Strava or Golden Cheetah

javivisito
over 6 years ago
Hi,

Mi swim laps are not being displayed on Strava when using my new Fenix 5. Two days ago it worked on my old Fenix 3... so my guess there is something in the way the Fenix 5 records the intervals

I tried to upload manually the fit or tcx file to Strava and still it doesn't show more than 2 intervals. When uploading the fit file in Golden Cheetah, it recognizes the intervals but not with the tcx file. With the tcx file, Golden Cheetah recognizes only the same random intervals that Strava does. I can see the correct intervals on Garmin Connect and SpeedoOn. I used to have the synchronization between Strava and Golden Cheetah but this issue totally damages the process.

I've reviewed the fit code and it seems normal to me (I'm no expert). At least I don't see a pattern for good or bad intervals.

There's quite a few topics on Strava's support community about this issue. If only Strava couldn't recognize the tcx file, I'd presume it would be something on their end. However, Golden Cheetah has problems to display laps when using the tcx, so therefore there's something Garmin should take a look at.


  • 0 over 6 years ago
    Indeed, same problem, only 2 laps are displayed on Strava. Laps are OK with 920xt but not with Fenix 5!
  • 0 over 6 years ago
    javivisito Cedricg_38 have you reported the issue to Garmin? Send an email to [EMAIL="[email protected]"][email protected][/EMAIL]
    with the fit files so they can eventually find the issue and fix it, it usually works better than going through the main support channel.
  • 0 over 6 years ago
    The issue lies with Strava and/ or Golden Cheetah really. There's a similar situation with multisport activities going to Strava. These display fine in Garmin Connect, but there are multiple individual activities in Strava. For instance, in a swimrun training session I can have 15 transitions or more. In Garmin I get one activity which transition displayed effectively as laps. In Strava, ny feed is swamped with 15 separate or more separate activities. Will Strava do anything? Not been my experience despite repeated requests over the years.

    Garmin are under no obligation to fix something that is not broken in their ecosystem. By all means contact Garmin but you need to bring pressure to bear on Strava/ Golden Cheetah to sort their end out. If SpeedOn can do it, then so should Strava and Golden Cheetah.
  • 0 over 6 years ago
    The issue lies with Strava and/ or Golden Cheetah really. There's a similar situation with multisport activities going to Strava. These display fine in Garmin Connect, but there are multiple individual activities in Strava. For instance, in a swimrun training session I can have 15 transitions or more. In Garmin I get one activity which transition displayed effectively as laps. In Strava, ny feed is swamped with 15 separate or more separate activities. Will Strava do anything? Not been my experience despite repeated requests over the years.

    Garmin are under no obligation to fix something that is not broken in their ecosystem. By all means contact Garmin but you need to bring pressure to bear on Strava/ Golden Cheetah to sort their end out. If SpeedOn can do it, then so should Strava and Golden Cheetah.


    philipshambrook i hear you, but as it seems it's working as expected on a 920tx as reported by Cedricg_38 wouldn't that be related to a garmin issue?

    PS: I agree btw to the fact that we should put a huge pressure on strava to make something for the swimmers and not just half baked analytics…
  • 0 over 6 years ago
    wouldn't that be related to a garmin issue

    Yes, but only because the .fit files are probably different. Still doesn't mean there is a problem from Garmin's point of view. FWIW, I had a 920XT. Back then both Garmin and Strava displayed the Multisport activities separately. Not that I doubt your friend, but I'd be interested to see a link to a Multisport activity in Garmin Connect and the corresponding link to the activity in Strava.

    And I've had absolutely no joy dealing with Strava and Multisport activities. Wasn't too bad with triathlons, but swimrun creates many more files.