Battery drain after software update

Former Member
Former Member
After software update12.3 my watch is suffering extreme battery drain . Can only get around 40min run in and then watch dies now . Prior to the update battery would last 6 days completing numerous activities. Also after software update 12.4 I competed a run and did not get a map of where I’d run on the Garmin app . Garmin please fix . This is unacceptable .
  • You should contact Garmin support directly. No guarantees Garmin will see posts here.

    In the meantime, try a hard reset by pressing and holding top left button until it shuts down. Then restart.
  • Former Member
    0 Former Member over 6 years ago
    Hard reset didn’t work. gps not working, so on today’s run I didn’t get a map, or distance ran. Battery was on 99% , I finished a 5k run 23mins the battery was on 2%.

    issues only started with auto update 12.3 and 12.4.

    watch is now almost unusable . Travelled 2 hours today to do a tourist parkrun and watch didn’t record it on the map, no pace , no distance , only got a time . Watch is not finding gps