Connect !Q Watch Faces

Hello, new Fenix 5 owner here with a request concerning 3rd party watch faces. After several sync attempts with Garmin Connect, I finally was able to download 5 watch faces from the Connect IQ store. I got to enjoy these .. for about 2 hours, Then they basically disappeared from the watch. Now, in place of each of the 5 new watch faces, I get a blank screen which contains the letters "IQ", with a yellow circle showing an exclamation point covering the upper right 1/4 of the letter "Q" for each new face. Looking at the Connect app, I have all 5 faces shown as being installed on the watch. Any suggestions?

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Former Member over 5 years ago in reply to Former Member +1 suggested

same happened to me. I have iphone 7 plus and fenix 6s sapphire. i called garmin support and walked through everything. Apparently it’s an issue with the iq app connection to your watch. Workaround solution…
jim_m_58 over 5 years ago in reply to Former Member +1 verified

Are sure you have the latest firmware installed on the watch?

Try rebooting the watch. Hold the upper left button for 15-20 seconds until the watch turns itself off, and then turn it back on.
Former Member over 5 years ago +1 suggested
- I had the same issue with Phoenix 6S and Samsung galaxy S8 application. I tried a lot of different possibilities to fix this problem like deleting and installing back applications hard reset and so on…

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0 Former Member over 5 years ago

Having the same issue today and just bout the watch, not impressed....