same happened to me. I have iphone 7 plus and fenix 6s sapphire. i called garmin support and walked through everything. Apparently it’s an issue with the iq app connection to your watch. Workaround solution…
Are sure you have the latest firmware installed on the watch?
Try rebooting the watch. Hold the upper left button for 15-20 seconds until the watch turns itself off, and then turn it back on.
I have same issue!
Any solution for this issue? I have been facing this problem for the past week
This issue has been happening with mine too since the last iPhone update. Everything has been updated and reinstalled on Connect IQ, but it has not solved the issue.
same happened to me. I have iphone 7 plus and fenix 6s sapphire. i called garmin support and walked through everything. Apparently it’s an issue with the iq app connection to your watch. Workaround solution recommended by the support team: download the watch face on your computer through garmin express and load it onto your watch via computer. Dont use the app. Sucks, but it works until they fix the iq issue.
Same problems with my vivoactive 3, and it doesn't work with download thru Garmin express either. While using that and trying to download a watch face it says I have to update the watch but I already have the latest version and I can't get passed that. So I'm stuck. This is jus a big mess. Seems like Garmin either lost interest in testing or the watch as such
- factory reset the watch
- hook the watch to garmin express a fw download could now happen
- disconnect watch from usb
- install update
- connect with usb again and you should now be able to download the watch face
Thanks, you made my day. I had to do it 4-5 times before it worked. It might have something to do that I'm a mac user. Anyhow now it's back to normal. I appreciate your help
Hey if you don't mind helping me out I have the same setup as you and am having the same issue. The problem is that I cannot access the Face-It app anywhere but via the upper right hand menu on Connect IQ.
Your advice says to download watch face onto the computer via garmin express, I can't figure out how to do this though.
Hi mnimori
Have you downloaded Garmin Express?
https://www.garmin.com/en-US/software/express/
I used it to connect my mac with the vivoactive 3 via USB and then downloaded it as peterdedeckerdescribed.
Same thing happened to me. It was the first time I turned on GPS and went outside (yes I do go outside all the time, but just now testing the GPS). I looked at thee watchface, which had oddly changed. Back in the house, I noticed all the custom faces were gone with the same IQ as mentioned.