No more HR wrist after update 8.00(69dc7dd)

Former Member over 7 years ago

Hi,

I bought my fenix 2 days ago and suddently during this night (as the log says) the HR stopped working. I don't have any HR band. I tried to stop WRM and enable it, nothing. I tried to do full sync with mobile connect, and even rebooting phone + watch. Nothing.
What can I do ?
thanks

0 ikim1967 over 7 years ago

Does the watch show HR graph and rate on the data app (on the watch) and you have the green flashing lights underneath? If you do then its a sync issue - if those are missing and its not switched off, Could try a hard reset - if that doesn't fix it, sounds like it broke.

0 Garmin-Heath over 7 years ago

Is the Optical Heart Rate Monitor’s LED on? If not, go to Settings -> Sensors & Accessories -> Wrist Heart Rate and turn Status to Auto.

If that doesn't work, reach out to us through our Product Support channels (phone, email, or chat) so that we can work with you directly.