Occasionally showing the wrong time...

Former Member over 7 years ago

Hi,
Recently, I've began to have issues where the watch would be 10 minutes or even 1 hr off the actual time. I typically get it when I wake up. During the night, my phone is downstairs so there is no connection with the phone and I guess the watch is not being updated. Nonetheless, I never used to have this sort of issues... I could even fly trans-Atlantic and the time (except for the time-zone) would be correct.. Another strange thing is that it used to correct itself (for example after international travel) when I turn on my phone and the watch would synchronize with it. Now, when it shows the wrong time (its not time zone thing - it could be 10 minutes off), syncing with the phone is not solving it. I need to go out and use GPS to get the correct time.
Does anyone has any idea what's going on?
Thanks,
Itya

0 Ranma over 7 years ago

My Fenix 5X has the same symptom as you, the time will suddenly change to some time ago, vary from several minutes to several hours, it's random, but it's not happen all the time, it's about 1 or two times a week. I still can't catch the pattern why it happen. every time when I discover the time is not correct (some time I need to compare it with my mobile phone to make sure the time is correct, that's ridiculous, I need to use another device to make sure the time on the watch is correct), I need to sync it once with Garmin Connect or GPS, then the time resume.

I have send message to Garmin support but they just advice to hard reset the watch. I want to see whether this is a bug or the problem on the connectivity with my mobile phone??

0 OEAGLEO over 7 years ago

Isn't the ability to reasonably expect to be able to ascertain the correct time part of the reasons to own a watch in the first place??
I'll have to watch my 5x now, just to make sure it's telling me the correct time. Maybe I'll wear my Seiko on the other wrist just to be sure..
Sarcasm=Off

0 mcalista over 7 years ago

Note that beta 8.54 includes:

Fixed an issue causing an incorrect time to be displayed.

0 Former Member over 7 years ago

Note that beta 8.54 includes:
Fixed an issue causing an incorrect time to be displayed.

I guess it make sense it is a firmware issue as I have the watch for almost a year and just recently it began...

I did have a problem one morning waking up and seeing that the time was showing much earlier time than it was, and I stayed in bed thinking I have more time before I need to go to work... :-)
Itay

0 SahbaA over 7 years ago

This happened to me this morning for the first time ever. When I woke up my watch was about 47 min too fast. I though my bedside clock was wrong but it was my 5x that was wrong. I set the time using GPS feature and it corrected itself. Now I can’t trust it!