Fenix 5 connected to Garmin connect but won't sync activities

My Fenix 5 won't sync any activities through Garmin Connect since a 1-2 weeks.
The watch is connect via BT to Garmin Connect and sync other data. When I press sync the blue arrows turn white and start spinning, the progress indicator starts to move but stops at "3 o'clock".
After a moment is stops the sync and the watch will then indicate "Transfer failed".

I can still sync through wifi directly from the watch without any issues.
Once I have synced my activity the sync through Garmin Connect works, until I record a new activity on the watch.

The Fenix 5 is on version 8.00 and Garmin Connect is updated on my Iphone.

Any ideas on what the problem is?

0 Former Member over 7 years ago

Hi everyone,

I have a Fenix3 and I have a similar problem. It's impossible to sync new activities to Garmin Connect App since monday (2 days ago). In my case the watch is correctly connected to the app (I receive mobile notifications) and the sync process seems to works fine (the blue arrows turn white and start spinning, the progress indicator starts and finish normaly) but the last activities doesn't appear at App.

The Fenix3 version is 8.90 and Garmin Connect App is up to date (13/06/2018) on an Android phone.

Barca-MTB, have you solved the problem?

Best regards,
Edgar