Training status and training load data loss after using warrantee replacement 5x

Anybody got any pointers or ideas on this?

Garmin sent me a replacement 5x due to the HRM sensor cracks. The replacement works well and after training for a week it started displaying and sending to Garmin connect training status and load. But all previous training status and training load data disappeared - that's 6 months of data gone. I'll contact support and ask them but wanted to know if tis had happened to anyone else and if it can be recovered?

0 rickj2903 over 7 years ago

Hi,

I had the same thing, but if you scroll down towards the bottom of the training status screen there is a data window with a drop down option, your other device should be listed there. You can't see all the data together for both devices but you can see your old data. Well at least I can.

0 rickj2903 over 7 years ago

ciq.forums.garmin.com/.../1319512.png

0 Jkaser1965 over 7 years ago

What Rick said was identical to my experience. Garmin says that the reason for the split data is that you have 2 different devices during the time period shown in Garmin Connect. They say it will merge back together once you have 4 weeks all on the same device. We shall see.

0 bloom34 over 7 years ago

Hopefully with Garmin finally giving a date of April to implement training load status sharing with certain devices this should no longer be an issue.