Warranty Conditions vs Watch Replacement

Hi all,

Last week I sent my Fenix 5 to Garmin Support Spain due to a battery issue. The feedback from Garmin was that I'd receive a replacement device due to the Technical Team was not able to fix the problem. I bought the watch in June 2017, so the warranty period is still valid.

This last Friday I received the watch, and I was surprised because of the watch was not new, it was pre-owned. I don't know where that watch was coming from. If actually is a pre-owned or just a back-up watch that Technical Team uses for testing. But I can claim that it's not new.

Do you know if this is the normal procedure?

Thanks and regards.

0 jose.cboliveira over 7 years ago

I belive that unless there is a decision from the European Court of Justice, the rulling are only nationals and not apllied between countries. I'm particularry interested in this post because Portuguese Garmin is in fact Spanish Garmin.

0 TrippyZ over 7 years ago

The warranty replacement I received for my 910xt two years ago was an old device internals packaged in a completely new watch outer and box. Perfect. I then sold it as boxed/new product on Ebay as I had replaced it already.

0 AllanOlesen67 over 7 years ago

I belive that unless there is a decision from the European Court of Justice, the rulling are only nationals and not apllied between countries.

I specifically wrote that the practice is now illegal in Denmark.

I also wrote that the law is more or less similar in Spain. This only means that it is quite possible that a Spanish court would come to the same decision.

0 m.fisac over 7 years ago

Thanks to everybody for your answers.

According Garmin Spain feedback I'll receive a new clock in 24h-48h. We'll see if new or "almost" new...

I'll keep you posted.

Regards.

0 m.fisac over 7 years ago

Finally I received the Fenix this last weekend. Although it was sent without the original box, the watch is totally new.

It seems a complaint is needed in order to do the things correctly...