Discrepancy in recording steps

Former Member over 7 years ago

I got a Fenix 5 two days ago and it is acting absurd in recording steps. I will walk 50 steps and it'll count 150. The discrepancy is extremely high. If ill scratch my head, it'll count 10 steps.

Is there a solution to this?

?????

0 jim_m_58 over 7 years ago

Try doing a hard boot. Press the light button for 15-20 seconds until the watch turns itself off, and then turn it back on.

0 Former Member over 7 years ago

I have done that now. Will monitor it for another day otherwise I will maybe return it.

0 Former Member over 7 years ago

Update here: I also noticed that when I'm talking to someone and if I have moved my hand while talking, it'll record like 50 steps. Is that normal?

In any case, this is not good, after spending so much money on a product, it can't even get the basics right.

0 thr4 over 7 years ago

It is perfectly normal. No money will make the fact that some non-walking arm movements look like walking go away - all trackers suffer from this with some edge cases being more pronounced than the others. The value of step count isn't in the absolute number but in the trend.

I am tracking steps with my fenix 5 and concurrently with my iPhone internal step tracker and the values are always very well correlated but of course never exactly the same.

0 Former Member over 7 years ago

Well my F5 counts lots of step while in a car, i go as copilot not moving mi arm and can see the steps counting up crazy in a no homogeneous road (but nothing wild).

:(