step counter is wrong

Former Member over 7 years ago

My F5X counts the steps completely wrong! I can watch the clock as I go, but the ladder is standing still. Same thing when I run.

As yesterday, I wake up at 6pm and fall asleep at 23.00
Then I had worked from 7 to 16.00 since training (running) and overall I had made 10,000 steps.a

Top Replies

thalinor over 7 years ago +1 suggested

It's a known issue... $700 fitness tracker, 9 months on the market. Garmin connect has been around for years. BUG Still not fixed. Garbage.ciq.forums.garmin.com/.../1292021.jpg

All Replies

0 sis651 over 7 years ago

It may have a faulty accelerometer sensor. Be sure that's wrong by comparing to a different watch or sth. else and call Garmin. There may be about %10 positive or negative difference. But if it's much more than that ike %50 etc. that's not good.

0 mcalista over 7 years ago

On the watch face, steps only update every minute or so. Also, if it is less than 10 steps, the watch doesn't count it. Plus of course, it is a watch, so it is really counting arm swings rather than steps - if you are carrying something, pushing a shopping trolley, have your hand in your pocket, etc, then it won't count steps.

0 Former Member over 7 years ago

I've had a Garmin 235 and it's never so bad! This has always been strange with counting. I myself can check the clock and surely go 20-50 meters and it does not move. Does it work to reset the clock?

0 thalinor over 7 years ago

It's a known issue... $700 fitness tracker, 9 months on the market. Garmin connect has been around for years. BUG Still not fixed. Garbage.ciq.forums.garmin.com/.../1292021.jpg

0 mcalista over 7 years ago

Actually, it's not a known issue. And the email you reproduce indicates it is something out of the ordinary with that device, not a systemic bug.

0 Former Member over 5 years ago in reply to mcalista

The step counter on my 5X is a long way from accurate also. It does appear it is a known issue that Garmin is simply ignoring .

With two devices recording the 5X regularly records about 20% lower than two other i have. It really isn't good enough for what is marketed and priced as a premium product