While charging in unusually dim lighting this morning, I noticed hairline cracks on the face of the HR sensor. Panicking, I did some research and found this has happened before to people (like me) who have not damaged the sensor in any way. I have not dropped, smashed, or otherwise done anything to the underside of the watch. It is on my wrist 99% of the time. Sent an email to Garmin support this morning and hope they can address the issue quickly. I love this thing and hate the idea of being without it. ciq.forums.garmin.com/.../1284467.jpg
It would be nice if people could provide serial numbers for the failed watches, just to see if this issue is confined to a specific serial number range. Hoping this never happens with my F5X in the 5xxx serial number range with gold contacts.
Seems like all the Fenix 5X watches are in the 54H serial number range? Mine are 54H too, with gold contacts, purchased new just a couple of months ago, from a retailer that just got it in stock so it's not been on the shelf for barely a few days before I got it.
I had hoped it was the initial batch, but it seems like it might affect all watches?
It does seem to affect a range of watches - and not just the 5x - like just a bad cure on some watches. Either seem to get it or don't from what I see. My second is coming up to six months old and haven't seen any cracking - its 54G range replacement for cable issue. My warranty has expired now or is pretty close. My only concern would be if it manifests the issue in say six more months - I get the feeling no - but if it does, will Garmin still replace given the nature of the fault. My experiences with support have been good so I'm hoping they'll honor such things.
curious and slightly off topic, if you get a replacment do you need to re purchase any apps you have paid for previously to get them to work on the replacment?
