fenix5 - no data in garmin connect

Hi together !

with my fenix 5 I've a problem. It shows me on my watch all my steps and floors, my pulse and so on :-)
Then we I connect it with my iPhone app Garmin connect - nothing will be displayed. Also not, when I connect my watch direct via cable to garmin connect.

It always sync - but afterwards there are no datas available (also no sleep information).

Any ideas from your side ? I had all these information at the beginning with my new watch. Perhaps I've miss-configurated something ?

Thank you all
Alfonso

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0 Former Member over 4 years ago

I have the same problem with the fenix 5+

0 Garmin - Chris over 4 years ago in reply to Former Member

Former Member

Odds are very high that you are signed into 2 different emails/Garmin accounts. Remove your Fenix 5+ from Garmin Express on your computer and sign out of your Connect Mobile APP. When you re-add your watch to Garmin Express and sign-in again to the Connect Mobile APP, ensure you are using the same email address.

If you continue to have issues, please feel free to highlight my name and send me a private message or contact Outdoor Wearables Product Support.

0 Former Member over 4 years ago in reply to Garmin - Chris

I got it fixed. In the "profile & privacy" settings there is a "data" section with an "upload device data" switch that was off by default for some reason. This even prevented the data from showing up in the app.