Stuck on "Loading maps..."

Former Member over 7 years ago

Hi,
My Fenix 5x started to behave strange a couple of days ago. After being connected to my laptop for charging and updating I disconnected the watch and the next time I rebooted the watch it gets stuck on "Loading maps...." (a progress bar is rolling). It stays in this mode for about 10 minutes, and then reboots itself just to get stuck on the "Loading maps..." again.

I've tried to do the "Clear user data" procedure as well as the Master reset, but the "Loading maps..." problem is still there.

Garmin is now replacing the watch, but I am curious if anyone else has faced this problem? Any luck on resolving it in another way than sending the unit to Garmin?

/ björn

0 gasteropod over 7 years ago

I had this once and was able to turn on the GPS and then the startup completed. I cannot remember why I thought that the GPS location was the cause of the problem, but I have a hot key setup to store the current location so I pressed the hotkey and after the GPS lock was obtained, the maps finished loading and the watch worked fine.

I do know that the watch is working in the background when the maps are loading since I have seen it pop up messages saying connecting to tempe and HR monitor when I have had them close by. So I thought I would give it a go turning on the GPS and this worked. I might have been lucky though.

0 7077541 over 3 years ago in reply to gasteropod

How did you manage to start the GPS?

0 rockncrag over 3 years ago in reply to 7077541

Try pressing and HOLDING the top right button... Thats the default hot key

0 7077541 over 3 years ago

thanks