Disconnects on iOS11 and 6.0 firmware

I've upgraded to iOS 11 on my iPhone 7 and updated my Fenix 5X firmware to 6.0 about the same time, so I'm not sure which of those two is to blame...
Anyway, what I've been observing since, is disconnecting my Fenix from my phone and issues with reconnecting it back. I can only enforce connection restore by going to Settings, turning BT off and on and then waiting approx 2-3 minutes. The I need to enforce Garmin Connect to be shut down completely and re-run it. This brings the connection back.

Otherwise, even though Fenix is visible in Setting as connected via BT, the Garmin Mobile app claims it's not connected and refuses to sync.

I strongly believe it's the iOS 11 issue, as this system is super buggy and I'm experiencing other issues as well, and many others are reported by different users. Regardless, what I'm looking for here is obviously an advice how to overcome the connection issue. Any help will be much appreciated!

0 MDGr over 7 years ago

Hey!

Got exactly the same problem as you.

If I reboot the phone (without touching the F5x) then the connection restores itself... So my money is on iOS 11 being the problem.

Bluetooth quality super poor with this combination.

0 dpfulg over 7 years ago

I encounter exactly the same behaviour. The connection is a lot less stable than it used to be.

Hard to say who is to blame for this.

Restarting the Garmin Mobile app solves the problem most of the time for me.

0 OliGerard over 7 years ago

Same problem for me. I suspect IOS 11.

I had to reboot the iPhone to restore the connection.

0 Former Member over 7 years ago

similar problem here on my F5 since upgrading to iOS 11

I'm still on 5.83 beta as it's stable and I don't want to mess with it at the moment

I find I have to force close Garmin Connect and restart it for it to reconnect

definitely a problem with iOS 11 but sounds like 6.0 is making things worse for you too

0 shandel23 over 7 years ago

I have this issue too. However, I upgraded to iOS 11 and it was fine for a week or two. Then I upgraded the Fenix 5x to 6.0 and it stopped reconnecting to my phone every day. The only way I can fix it is by rebooting my phone. Nothing else works.

0 grunk over 7 years ago

I've upgraded to iOS 11 on my iPhone 7 and updated my Fenix 5X firmware to 6.0 about the same time, so I'm not sure which of those two is to blame...
Anyway, what I've been observing since, is disconnecting my Fenix from my phone and issues with reconnecting it back. I can only enforce connection restore by going to Settings, turning BT off and on and then waiting approx 2-3 minutes. The I need to enforce Garmin Connect to be shut down completely and re-run it. This brings the connection back.

Otherwise, even though Fenix is visible in Setting as connected via BT, the Garmin Mobile app claims it's not connected and refuses to sync.

I strongly believe it's the iOS 11 issue, as this system is super buggy and I'm experiencing other issues as well, and many others are reported by different users. Regardless, what I'm looking for here is obviously an advice how to overcome the connection issue. Any help will be much appreciated!

maybe try to reset networks settings as suggested in this thread ? https://forums.garmin.com/forum/into-sports/garmin-connect-mobile-application/garmin-connect-mobile-ios/1254321-ios-11-and-garmin-device-won-t-connect-solved

0 MDGr over 7 years ago

Much much much better on 11.0.1; can anyone else confirm?

0 Former Member over 7 years ago

Much much much better on 11.0.1; can anyone else confirm?

still the same for me on 11.0.1 :(

0 runningfan97 over 7 years ago

Much much much better on 11.0.1; can anyone else confirm?

My first impression: yes, it is better. The "app has to be started" message seems to be gone.

0 Former Member over 7 years ago

I was having this with the Beta and the performance has improved with V6. I simply toggle bluetooth off and on to get it back