Fenix 5 HR wrist monitor not sending data to Garmin Connect App

Former Member
Former Member
My F5 for the last 3 days has stopped sending HR data to my Moto G5 phone but only sleep and movement data showing on the Garmin Connect App? It does not send when I refresh or open the app up again.
​​This has happened last month also where I had to do a full factory reset and lose all my data as a result.
Anyone had similar experience or know the fix?