Heart Rate not Syncing to Garmin Connect

I've just realised that my HR (both during activities and resting) hasn't synced with GC since yesterday afternoon, even though other stuff (steps, activities, sleep) has synced fine. Synced activities will show my HR as recorded in the FIT file, but all of the HR-related widgets are empty, and it's the same on GCM on my iPhone.

My f5 is showing my HR just fine, both my current one and my 4-hr history. I've tried a wired sync with Garmin Express in addition to the normal Bluetooth syncing through my phone, but still nothing.

Anyone else having a problem?

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0 Former Member over 5 years ago

Hi I have the same problem. Have you solved it?

0 Mr Knox over 4 years ago

Having the same issue since 10/24/20. Have you solved it, if so, how?

0 Former Member over 4 years ago

Same problem for me. Garmin F5 sapphire. I often have days of missing HR data. Other things sync in GC but hr is first to get dropped. I often have red exclamation next to watch when I try to sync. So constantly have to reboot the watch (sometimes 3x) and restart the GC app. Super frustrating experience.

0 Former Member over 4 years ago in reply to Mr Knox

have you solved the issue i am having the same problem since the 27/10 no heart rate and no stress levels recorded.

0 Mr Knox over 4 years ago

Yes and no.... heart rate did not sync between 10/24 and 10/28, and then came back all of a sudden. No idea whether it was the watch sensor (don't think so, it always displayed HR), or Garmin, or the Russians/Chinese/Sicilians hacking and stealing selective data. Lol.

0 Stickler over 4 years ago

Had the exact same issue today, 18 Oct. Any solution or will GC catch up one day? Tried reboot, manual fit file upload (but already exists).

0 Former Member over 4 years ago

Just experiencing the same thing. Only HR-data does not sync, everything else is fine.

Tried following Garmins guides (which basically just says "try again") but to no avail :-(

Any tips out there?

Regards

Leif

0 RonHi over 4 years ago in reply to Former Member

Do a soft reset of the watch:

Press and hold the "Light" button for at least 25 seconds. The watch will probably switch off before the 25 seconds. I keep holding the button
Then press and hold the "Light" button for one second to switch on.

Did this for my wife today and it was fixed.

0 J G over 3 years ago in reply to RonHi

This just worked great for me (and resetting didn't seem to break anything else on my phone either).

0 1380288 over 3 years ago in reply to RonHi

Yeah, this worked great for me, too - Forerunner 55. Thanks.