Outdoor Recreation Archive

fēnix 5 Series Not recording Sleep correctyl

Not recording Sleep correctyl

Headsh0x over 7 years ago

Hi,

I've only just got my Fenix 5 and i'm having issues with the sleep function.

It seems to have recorded when I went to sleep and when I woke but there is no levels or movement data. The sleep bar is just grey

Garmin connect online shows - "No sleep data, yet." against last nights sleep.

I've check my heart-rate and that was recorded during the sleep.

I am running 4.16 beta firmware on the device.

Has anyone else had issues with the sleep function or the beta?

Thanks

Alan

0 rickj2903 over 7 years ago

Hi,

If you open Garmin connect on your phone and edit the start or finish time (it only needs changing by a couple of minutes) for the sleep that is missing the data, then save it. The data should appear.

0 Headsh0x over 7 years ago

Hi,

I've given that a try and the sleep bar is still showing grey with no movement recorded.

Thanks for the suggestion.

0 Former Member over 7 years ago

Same happened to me, the only solution I got was to reset the device to default and now it works perfectly, I suspect there was an app I downloaded the one causing this problem

0 Former Member over 7 years ago

which device did you reset?

0 Former Member over 7 years ago

Same here - still.
I am on latest beta (4.21) and have done a factory reset ... but still the same. I have to confirm the sleep-duration recorded by my fenix 5 to see my detailed sleep-profile.
My old fenix 3 didn't show this behaviour.
Any help?

0 Nuntee over 7 years ago

I am experiencing the same problems on my Forerunner 230, randomly no sleep data, and was contemplating on upgrading to the 5S. Apparently that's not a good idea :confused:

0 Former Member over 7 years ago

A comment from Garmin on this would be nice. Contacted the support, but no answer.

0 Former Member over 7 years ago

Yes, a comment from Garmin would really be nice!!

0 Former Member over 7 years ago

https://forums.garmin.com/forum/on-t...x-5-5s/159510-

according to this it more likely is a garmin-connect end problem.

Sleep Tracking is inaccurate
Description: Connect consistently reports Bed Time and/or Wakup Time wrongly

How to recreate: Go to sleep? THe issue arises because the watch does not log sleep on it's own. The Connect system does this based on your movement data and your Do Not Disturb settings

Because it is based on movement and doesn't take into account other information such as heart-rate (or alarm settings) it will often determine you're still asleep when you aren't, or it can show you're awake when you're not

Garmin Response: I'm not aware of any official response from Garmin on this one. I have never raised it directly as an issue but I used to have the same problem with my Garmin Fenix 3 as well

Potential Solutions: The only sure fire solution at this stage is to manually change your sleep times if it is wrong. It does also help to have the Do Not Disturb settings set to your "typical" sleep times

Likely solution/fix time-frame: This is a Connect issue, and as long as Garmin have multiple activity trackers with different tracking capbility it's unlikely to be resolved

0 Former Member over 7 years ago

Just wanted to share a response from garmin to a support request i opend because of this issue. They say it is a known problem and should be fixed with the next update.