Fenix 5 connectivity issues

Former Member
Former Member
Just upgraded from a Fitbit Surge to a Fenix 5 Friday. Initial set up and pairing goes fine (have done 5 times now trying to correct issue). However, within 30 minutes the Garmin Connect App and watch will no longer snych despite the fact the Bluetooth connection is still live and under the Bluetooth submenu of my phone it shows the device as connected. Device status / connectivity thing in the app shows gray instead of green and "Find my device" simply tells me the device cannot be found. The phone it is paired with is an iPhone 7 plus.

If anybody has any input on how to remedy this it would be greatly appreciated. Thank you!